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Customer Service Reforms at DVLA

December 18, 2011
Posted in DVLA News — Written by matthew.smith

Proposals have been unveiled by Roads Minister, Mike Penning, outlining how millions of motorists could receive enhanced choice and flexibility when they deal with the DVLA.

Under the changes, motorists will find communications with the DVLA greatly enhanced.

People can also expect the DVLA’s online services to be greatly enhanced.

The new developments are expected to save the DVLA approximately lb28 million per year.

“This is a major step change which will make dealing with the DVLA easier and quicker for motorists and businesses up and down the country,” explained Road’s minister, Mike Penning.

“Centralising the DVLA’s services is the first crucial step towards making more of its transactions available online, allowing people to deal with the DVLA at their chosen time and place.

“This will mean quicker turnarounds and meet our customers’ growing needs.”

The new centralised service will give customers many more ways to receive the DVLA’s services than are currently available from the 39 regional DVLA offices.

DVLA boss, Simon Tse, believes the changes are needed.

“The DVLA has been serving motorists for over 40 years in one form or another,” explained Mr Tse.

“But times change and customers’ needs change.”

“That is why it’s essential that we move with the times and make the best use of our services and experience to make sure we give the motor industry and the general public a service that is fit for the 21st century, allows them to carry out their business in a way that suits them and offers the best value for money for the taxpayer.”

For an easy way to get a personalised registration, at a price you will be delighted with, just contact the number plate experts at Nationla Numbers, on

DVLA Threat of ALL Local Offices Closure

December 14, 2011

A new proposal was published today that recommends closure of all of the 39 local DVLA offices in the UK, in a bid to save government money.

The proposals will be subject to consultation today, with closures possibly starting by the end of 2013. Savings are estimated at lb28m per year – however more than 1,200 DVLA staff jobs could be lost.

Customers will be directed towards using centralised online services, which Roads Minister Mike Penning believes would “make dealing with the DVLA easier”.

The Public and Commercial Services Union (PCS) commented that the plans “make no economic sense”.

A move to a completely online system seems to have been happening for some time, as DVLA have created online ways to access their services, such as vehicle excise (tax) renewal.

However the offices are important to number plate customers. DVLA local offices perform important administrative duties and deal with necessary paperwork in private registration transfers.

The human approach ensures that paperwork is properly checked, and that no errors creep in to paperwork applications. Presumably, this responsibility will now fall to the individual when they complete online applications within the proposed new system.

It remains to be seen how an online service will fulfil he role of DVLA local office staff. As a number plate dealer with 30 years in the business, it does feel like a big change to operations at DVLA, and we hope that things run smoothly in introducing the new system.

Nationla Numbers continue to offer attentive and helpful administrative support concerning number plate transfers in the same way we always have.