Proposals have been unveiled by Roads Minister, Mike Penning, outlining how millions of motorists could receive enhanced choice and flexibility when they deal with the DVLA.
Under the changes, motorists will find communications with the DVLA greatly enhanced.
People can also expect the DVLA’s online services to be greatly enhanced.
The new developments are expected to save the DVLA approximately lb28 million per year.
“This is a major step change which will make dealing with the DVLA easier and quicker for motorists and businesses up and down the country,” explained Road’s minister, Mike Penning.
“Centralising the DVLA’s services is the first crucial step towards making more of its transactions available online, allowing people to deal with the DVLA at their chosen time and place.
“This will mean quicker turnarounds and meet our customers’ growing needs.”
The new centralised service will give customers many more ways to receive the DVLA’s services than are currently available from the 39 regional DVLA offices.
DVLA boss, Simon Tse, believes the changes are needed.
“The DVLA has been serving motorists for over 40 years in one form or another,” explained Mr Tse.
“But times change and customers’ needs change.”
“That is why it’s essential that we move with the times and make the best use of our services and experience to make sure we give the motor industry and the general public a service that is fit for the 21st century, allows them to carry out their business in a way that suits them and offers the best value for money for the taxpayer.”
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